Retail and Trade

Over 5,400 respondents in the Retail and Trade sector have already participated in a study through the HPO Insight™ improvement tool. These companies know that improvement and innovation are required to improve performance. The Retail & Trade sector is facing a period of major changes and challenges.

The five HPO pillars are made up of 35 validated HPO characteristics. Below, you can find the average scores in the Retail and Trade sector:

Quality of Management

Openness & Action Orientation

Long-Term Orientation

Continuous Improvement & Renewal

Quality of Employees

A new definition of convenience is emerging as customers demand that retailers immediately fulfil or even predict their needs. Retail Trends examines the six top trends transforming retail today and identifies five disruptive forces changing the future of retail. In this redefinition of convenience, the transaction itself will no longer be an event, but more part of a seamlessly integrated experience. Retailers will need to make sure they understand how to engage shoppers according to their context and specific needs, and at the same time the physical store will continue to change as retailers adapt their services to this new way of interacting with customer.

The six key top trends which are transforming retail:

  1. The subscription economy
  2. Delivery
  3. Personal commerce
  4. Social influence
  5. TV shopping reinvented
  6. Internal reorganization

Retail Trends, Deloitte

What is required to respond to the constantly changing demands and developments?

The HPO Insight™ improvement tool helps Retail & Trade to work on performance improvement and innovation in a focused way. New ways of working require first insight into the qualities and challenges of the internal organization. Without motivated employees and progressive leaders, the introduction of optimization of processes or change in supply, for example, will not be successful.

“It is about what you really want to excel in. How do you become an HPO, but above all, how do you continue to be one?”
Carel Maasland – former Corporate HR team IKEA

Benchmark Retail and Trade

Over 5,400 managers and employees from Retail & Trade have given the scores for the 35 HPO characteristics. The average results for, among other things, the five HPO factors have been filtered from this. Using HPO Insight™, you can find out how your internal organization is performing regarding these HPO characteristics and HPO factors, and you will receive the Key Improvement Areas (KIAs) for your (part of the) organization. You will also immediately gain insight into your performance compared with the Retail & Trade data in our HPO database.

“Larger supermarkets generally score better for the HPO characteristics than smaller ones. Furthermore, research shows that on average, franchisers scoring higher for the HPO characteristics also perform better on various financial performance standards.”
Monthly magazine for Accountancy and Business Economics

With HPO Insight™, you know where you stand

Benchmark Retail and TradeUse HPO Insight™ to figure out how your organization is truly performing and what your Key Improvement Areas are. How do you think your organization will score? Top of the sector? What are your strengths and what can you improve regarding the five HPO factors and the 35 underlying HPO characteristics?

Follow the footsteps of Ikea, Grand Vision, Beagle and beans, Nespresso, Red Bull, Toshiba medical systems, Pon Power, Nehphil, Schiphol Consumer and Grohe, and start working with HPO Insight™.

References: Retail and Trade

“With HPO Insight as a baseline measurement, we had something to build on. HPO Insight was a reality check to us.”
Giel Claes – Director Pon Power

“HPO is the next step for us. We are confident that because of the five HPO pillars, we will become even more successful and achieve our ambition. To improve that, we use HPO Insight.”
Otto Ambagtsheer – Director Schiphol Retail