Over 3,000 respondents within Financial Services have completed the HPO Insight™ questionnaire. Organizations (or parts thereof) like insurance companies, banks, and accounting firms are under great pressure from new legislation and innovative competitors. Financial service providers have to re-invent themselves, (re)gain the trust of the customer, and integrate new ICT techniques.
The five HPO pillars are made up of 35 validated HPO characteristics. Below, you can find the benchmark scores for the Financial Services sector:
Quality of Management
Openness & Action Orientation
Continuous Improvement & Renewal
Quality of Employees
What is required to innovate more, regain trust, and secure a new position?
New ways of working first require insight into the qualities and challenges of the internal organization. Without performance-oriented employees and progressive leaders, the introduction of a new IT system, optimization of processes, meeting more stringent legislation or change in supply, for example, will not be successful. The HPO Insight™ improvement tool helps companies in Financial Services work on performance improvement and innovation in a focused way.
Benchmark Financial Services sector
Thousands of managers and employees from dozens of large and small (inter)national financial service providers have completed the HPO Insight™ questionnaire. Based on this wealth of data (scores for the 35 HPO characteristics and five HPO factors), you can find out how your internal organization is performing compared with this benchmark. In addition, you can easily download the HPO Insight™ report containing the Key Improvement Areas for your (part of the) organization.
It is possible to specify the benchmark in the HPO Insight™ reports further, such as banks, insurance companies or accountancy.
With HPO Insight™, you know where you stand
To innovate, integrate new IT techniques, regain trust, and secure a new position, you need to know how strong your organization is. Are you performing in the top of the financial sector? What are your strengths and what can you improve? Top companies in the Financial Services have stronger managers, more competent employees, a comprehensive culture of innovation, clients who are fans, and better financial performance than other organizations in the sector have. In addition, multiannual research shows that organizations continuously trying to improve the HPO factors can also survive in difficult times, while their peer organizations go down. In good times, they are the best in their market.
Follow the footsteps of Argenta, ABN Amro Bank, Rembrandt Fusies & Overnamens, FiNext, Lodder & Co, Raetsheren van Orden, Blömer Accountants, Umpqua Bank, Aegon, Goudse Verzekeringen, Rabobank, ING, Nabil Bank, Longfellow Benefits, De Nederlandsche Bank (DNB), and Koenen en Co and start working with HPO Insight™.
References: Financial Services
“As a manager, if you are not satisfied with average and you feel that everyone in your organization wants to go for it, I definitely recommend turning to the HPO Center.”
Eric Janssen – Director ABN AMRO
“Ever since the study with HPO Insight™, employees have come along with initiatives much more readily and they have actively started working on these. In the field of acquisition, there are good plans to bring our uniqueness more to attention. In addition, we handle non-performers much better, and that is an important aspect when it comes to quality management; we have set clear boundaries.”
Frank Verleg, partner at Blömer accountants and advisors