Business Services

Over 2,000 respondents in large and small organizations in Business Services have already participated in a study through the HPO Insight™ improvement tool. These companies know that improvement and innovation are required to improve performance. The Business Services sector is still under great pressure due to intense competition and new technologies.

The five HPO pillars are made up of 35 validated HPO characteristics. Below, you can find the average scores in the Business Services sector:

Quality of Management

Openness & Action Orientation

Long-Term Orientation

Continuous Improvement & Renewal

Quality of Employees

Business service providers benefit from improving private investments; the sector will grow by 3.7% in 2017. Because of the intense competition, the need remains to innovate continuously. Technological developments provide a rapidly changing playing field and make it possible to differentiate in the approach of customer groups and revenue models.

There are three major trends:

  • New revenue models are emerging and the traditional billing by the hour is disappearing
  • Specialization of service providers in certain areas is increasing
  • The number of self-employed people in the sector is still growing

Source: Rabobank Figures & Trends

What is required to continuously innovate and specialize?

The HPO Insight™ improvement tool helps Business Services to work on performance improvement and innovation in a focused way. New Benchmark Business servicesways of working first require insight into the qualities and challenges of the internal organization. Without motivated employees and progressive leaders, the introduction of a new IT system, optimization of processes or change in supply, for example, will not be successful.

Benchmark Business services

Over 2,000 managers and employees from the Business Services have given the scores for the 35 HPO characteristics. The average results for, among other things, the five HPO factors have been filtered from this. Using HPO Insight™, you can find out how your internal organization is performing regarding these HPO characteristics and HPO factors, and you will receive the Key Improvement Areas (KIAs) for your (part of the) organization. You will also immediately gain insight into your performance compared with the Business Services data in our HPO database.

In the database of the HPO Center, it is also possible to distinguish between general business services, technical business services, professional business services, and business consulting.

With HPO Insight™, you know where you stand

Benchmark Business servicesUse HPO Insight™ to figure out how your organization is truly performing and what your KIAs are. How do you think your organization will score? Top of the sector? What are your strengths and what can you improve regarding the five HPO factors and the 35 underlying HPO characteristics?

Follow the footsteps of Witteveen+Bos Raadgevende Ingenieurs, Maison van de Boer, Valstar Simonis, Finext, Teleperformance, Fidet, FME, Tata Concultancy services, Vedior, Sweco Nederland, Imtech, Lodder & Co, Koenen en Co and PwC Advisory, and start working with HPO Insight™.

References: Business services

“HPO Insight™ has helped us to continue evolving. By constantly changing, you improve performance over time.”
Harry Webers – Managing Director Witteveen+Bos consultancy and engineering firm

“Reviewing your organization and processes as well as putting up for discussion what you notice are an important part of good business practice.”
Theo de Boer – Director Valstar Simonis